NEW DELHI, Mar 24 : Government’s Grievance redressal rate has crossed one lakh cases per month and this is for the first time since the inception of CPGRAMS (Centralised Public Grievance Redress and Monitoring System) under the Department of Administrative Reforms and Public Grievances in the Union Ministry of Personnel. This record figure was registered during the course of regular weekly and monthly monitoring of the disposal and redressal of public grievances.
Disclosing this here today, Dr Jitendra Singh said that when Narendra Modi took over as the Prime Minister in 2014, the number of grievances filed per year from across the country was hardly 2 lakhs which has now crossed 20 lakhs per year and the grievance redressal rate gone up to more than 1 lakh per month. He said, this was possible because under the constant supervision of Prime Minister Narendra Modi, the Ministry of personnel was able to set up a vibrant grievance redressal mechanism, wherein timelines were fixed and written disposal of the grievances/ complaints was promptly done and also followed up with a telephone call by one of the functionaries to the concerned complainant. As a result of this, he said, people of this country gained confidence that there was a government headed by Prime Minister Modi which was prompt and sincere to respond to their grievances and to encourage the citizen participation in the governance.
Pertinent to mention that only recently