RAJOURI MAY 12: Deputy Commissioner Rajouri, Vikas Kundal, conducted the third successful episode of the Phone-in Program today.
The program was designed to provide a platform for citizens to voice their concerns and grievances, and to ensure that their issues are resolved in a timely and efficient manner. The overwhelming response from citizens across the district was evident, with more than 50 calls received during the third episode of the program.
During the program, the Deputy Commissioner patiently listened to the complaints and grievances of the people and assured them of on-spot redressal.
Some of the grievances were resolved on the spot by the concerned department. Moreover, the DC also took stock of the public grievances received in the previous episode of the phone-in program and appreciated the officers for redressing the grievances in a time-bound manner. He also urged them to keep working with the same zeal for public welfare.
The program received appreciation from the people, who expressed satisfaction with the prompt redressal of their grievances and thanked the District Administration for the initiative. The DC has urged the people of Rajouri to continue to come forward and share their grievances with the administration, assuring them that the administration is always ready to listen to their concerns and take necessary action.
The District Administration Rajouri is working on a double strategy to redress public grievances, one through the Phone-in Program and the other through the Azaala app/platform, which can be accessed atazaala.nic.net.in.
This innovative mobile app was created by the district administration Rajouri to receive and resolve public grievances. It provides a one-stop solution to citizens to register their complaints and grievances with ease. Moreover, a special cell has also been constituted in the office of the District Information Officer Rajouri for this purpose.
The Phone-in Program and the Azaala app are excellent initiatives by the District Administration Rajouri to ensure that the grievances of the citizens are heard and redress in a timely and efficient manner.
